Refund and Dispute Policy

Effective date: October 29, 2025
Last updated: Not yet updated

This Refund and Dispute Policy explains how refunds, cancellations, credits, and disputes are handled for products and services provided by Certavenue, LLC. By using our services, you agree to this Policy.

1) Scope & Definitions

  • Services: Certavenue’s cloud software, including admin/HR portals, driver portals, learning management features, and related functionality.
  • Paid Plan: Any subscription (monthly), or add-ons (for example, additional users) purchased from Certavenue.
  • Third-Party Pass-Through: Costs billed by third parties and passed through to you (for example, automated SMS and email delivery, or payment processor fees).

2) Cancellations

  • You may cancel at any time via the billing portal or by contacting support@certavenue.com from the admin email on file.
  • Cancellation takes effect at the end of your current billing period unless a different date is expressly confirmed by us in writing.

3) Refund Eligibility

Certavenue aims to be fair and transparent. However, because we provision cloud resources and often incur third-party costs as you use the platform, most fees are non-refundable. Refunds are considered only under the limited circumstances below:

We will provide refunds when:

  • A duplicate charge occurred — you were charged more than once in error.
  • A clearly documented billing error occurred — an invoicing mistake on our side.
  • An application error that caused downtime (excluding scheduled maintenance or external power outages) that prevented you from using our application.

We do not provide refunds for:

  • Change of mind after meaningful use of the platform.
  • Unrealized expectations or dissatisfaction with our features. If you are dissatisfied with our software then you can cancel at any time.
  • Any downtime caused by power outages, natural disasters or any non-natural disaster, a feature update or a scheduled maintenance. (our cloud infrastructure is located in S. California and subject to any potential disasters in that region)

4) How to Request a Refund

To help us resolve your request quickly, please email support@certavenue.com within 30 days of the charge and include the following:

  • Account or tenant name, admin email, and invoice number(s)
  • The amount in question and the specific reason for your request
  • Any supporting screenshots or logs (for example, timestamps showing downtime)

We generally respond within 5–7 business days. If approved, we will issue either:

  • A refund to your original payment method (processing times vary by bank and typically take 5–10 business days).

5) Chargebacks & Payment Disputes

  • Please contact us first at support@certavenue.com; most issues are resolved faster this way.
  • If you initiate a chargeback without giving us a reasonable opportunity to resolve the matter, we may:
  • Charge you any fees we incur from the payment processor.

6) Contact

Questions or requests?
Reach out at support@certavenue.com